Tol Eyewear Glamoureaux - Portofino
New Zealand
We strive to offer New Zealand's best courier delivery options.
All options are Track & Trace with a signature on arrival.
FREE - Economy delivery via Courier Post Overnight Service
Delivery timeframe:
1-2 working days for residential & business addresses
2-3 working days for rural addresses
Australia
$25 NZD - Economy delivery via Courier Post International Courier
FREE - Orders over $150
Delivery timeframe - 2-6 working days for residential & business addresses
International
$45 NZD - Economy delivery via Courier Post International Courier
FREE - Orders over $300
Delivery timeframe - 5-10 working days for residential & business addresses
Other Information
We do not ship during the weekends or public holidays, if your order is received after 2.00pm Friday your order will be sent out first thing the following working day.
All orders will be updated with a tracking number for each purchase when processed.
Any further enquiries please email hello@threads.co.nz
First of all we apologise that your item did not work out.
BEFORE returning the item, please lodge your return through our easy Returns Center by clicking here
Returns will be accepted for items within 15 days of purchase with the exception of discounted or sale items. All tags must be attached; the packaging must be intact, and the product must be unused in brand new condition.
Should you wish to return your full order for a refund, THREADS will apply an automatic $5.00 deduction fee for New Zealand customers and $10.00 for rest of the world to cover any complimentary shipping and transactional fees that may have incurred. There will be no deduction fee charged for exchanges. However, purchases that have previously been exchanged for another colour, size or style are not eligible for a refund.
Returns and exchanges must be delivered via courier service to our THREADS Warehouse within 15 days of the delivery date for either a full refund or an exchange (if available). Currently we do not allow physical package drop-offs or pick-ups at our THREADS Warehouse.
Please choose carefully as there are NO RETURNS, EXCHANGES or REFUNDS on Last Threads sale and/or Final Clearance items. We also do not accept returns, exchanges or refund on swimwear and face masks.
MyThreads
Welcome to MyThreads, our Threads Royalty Programme.
It’s easy, simply sign up and start earning!
Once you sign up, you will automatically get 20 rewards points. From there, you will receive 1 Threads Reward for every $1.00 you spend. Told you it was that simple!
It doesn’t stop there, refer a friend and both be rewarded. Once your friend signs up too and makes a purchase you will automatically receive 50 Threads Rewards and the friend you referred receives $10.00 off their next purchase. It doesn’t get any better than that!!
100 Threads Rewards = $5.00 off
200 Threads Rewards = $15.00 off
400 Threads Rewards = $40.00 off
Now here is the fun part. Simply log-in, redeem your reward from the threads rewards pop up (bottom left), copy the code given using the handy copy icon, find some items you love and then at checkout paste the reward code.
If you love fashion, you’re in the right place. To become a member of our rewards programme, all you have to do is sign up! Once you’re a member, you’ll receive your exclusive rewards the moment you start shopping. The more you spend, the more we reward you!
You might know, your rewards are automatically added to your account ready for you to spend. We understand how busy life can get, so we’ve ensured you can redeem your rewards at any time. Simply log-in, find something you love and then at the checkout select the exclusive reward you would like to redeem. If you haven't shopped online with us previously, please create an online account to start earning.
Any issues or questions feel free to email us at hello@threads.co.nz
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